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I Wish I'd Done It Sooner...............

No, not get a tattoo, dye my hair pink or climb the south face of Dolly Parton.....I'm taking about changing my broadband supplier!

I've been with Supanet (don't go to Supanet, never go to Supanet!) for quite a few years and didn't have any problems with them until late last year when I started having problems getting a connection. Using the landline or just picking up the phone and putting it down again worked ok for a while then I lost the connection altogether - yes the dreaded flashing light on the modem. So I rang Supanet's "technical support", an 0800 number thank God, to be told to change the filters and get BT to check the line. The new filters didn't make any difference and the line was fine according to the nice man I spoke to at BT. Supanet also said they would contact BT and ask them to do some further checks - "ring BT tomorrow and they'll tell you if they find anything wrong" they said. I rang BT the next day to be told they hadn't heard anything from Supanet....... One "technician" suggested I try something, wished me good luck and put the phone down on me! Very helpful.

So after several more phone calls to Supanet and having to wait 15 to 20 minutes every time whilst they played the most God-awful music I've ever heard before I actually got to speak to someone (a different person every time so I had to explain the whole thing every time) we decided to try a router. The router arrived (eventually) and didn't make any difference. At this point I was starting to lose the will to live and just couldn't face ringing "technical support" again so with the help of an early Christmas present from my Dad I acquired a laptop and used a dongle ( a nice pink one) to get online.

My dodgy connection eventually sorted itself out (how it did that if it's not a problem at Supanet's end I'd love to know?) and was fine for about 5 months. Then about a month ago it started again. I changed the filters again, unplugged things, plugged them in again but no, it wasn't going to work. Enough I thought! Even though I've still got several months of my contract to go I've just got to get away from them before the frustration makes me kill someone! So I rang Supanet and said I wanted to cancel my contract to be told by a supervisor it's a problem with my filters and changing them would sort it out! No it won't I said through gritted teeth and then rather brusquely asked him to work out what I owed them and send me the MAC code (they didn't, I had to ring up and ask for it over a week later). Then they sent me an email asking me to send the modem back or send a cheque for £10 for it which I swore at (you can **** off, I think were my exact words!)

I now possess a shiny black BT Home Hub - absolutely no problems with my connection and the best bit - the lights are all blue and don't flash! And it's cheaper than Supanet so as far as my broadband connection goes, everything is fluffy kittens and marshmallows at the moment. I just wish I'd done it sooner :D

Here's a nice picture to make up for all the writing :D

Comments

  1. have been in the same position sweetie....only with washing machines! It's beyond frustrating!

    I can feel the heckles on the back of my neck rising just reading your post! Glad you have sorted it....more happy time, that's what we want {and a right kick up the jacksy for BAD customer service sectors!}

    hugs

    hello gorgeous xxx

    ReplyDelete
  2. Yes, I'm VERY happy with my broadband connection at the mo! It works!!

    ReplyDelete

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