Up until a couple of weeks ago this was a new one on me....yes having to pay a Customs fee on a returned item, in other words having to pay import VAT on my own item to get it back! I'm totally aware of the Customs charge that has to be paid on items imported into the UK from outside the EU that have a value of more than £15 but when a customer from the US asked if she could return a silver bangle recently as it was too large and she wanted a smaller size of course I said yes that's fine, just send it back and I'll get a smaller size made. She was happy to pay another shipping charge for the replacement so all I had to do was wait for it to arrive... It wasn't until the postman left a card informing me there was a customs charge to pay on something - I wasn't sure what it was at that point and thought maybe I'd forgotten I'd bought something lovely.....then it suddenly dawned on me what it was for. The returned bangle! So after feeling quite annoyed a...
silver copper bronze enamel